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Fluent Support Introduces Activity Trends by Time of Day & FluentBoards Integration
Jewel from Fluent Support has just released activity trends by time of day, a seamless integration with FluentBoards and more for their customer support plugin for WordPress.
Calendar Heatmap
Fluent Support has introduced a calendar heatmap to help you easily identify days with ticket overloads and predict which day and time you are most likely to face ticket overloads. And with this data, you can reallocate your support resources to more effectively manage the overload.
FluentBoards Integration
FluentBoards is a new project management plugin for WordPress that comes with unlimited boards, CRM integration and Kanban boards. Now you can easily convert a ticket into a task and FluentBoards will add it as a task on the board.
What’s More?
Finally, Fluent Support now automatically uploads ticket attachments to Google Drive without using up your hosting space, and there is a new option to duplicate or clone workflows.
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