SurelyWP Launches Support Portal Add-On for SureCart

Nelson from Surely has just released the new Support Portal add-on for SureCart, which integrates a robust support ticketing system directly into the e-commerce platform for WordPress.

Support Portal for SureCart

The new Support Portal add-on for SureCart makes it easy for customers to contact the store regarding their products and orders. Store owners can easily manage customer support requests within the WordPress dashboard, while customers can easily view their tickets and create new requests within their customer dashboard.

Feature Highlights

• Seamless SureCart Integration:
  Extend the e-commerce capabilities of SureCart by seamlessly integrating a support ticketing system.
• Support Ticket Access by User Role:
  Control access to all the support portal features based on user roles to ensure support agents have the right permissions.
• Customizable Form Fields:
  Use custom form fields to efficiently collect questions or details about an order or product.
• Integrated Messaging System:
  Communicate directly with customers using the integrated messaging system and keep conversations in one place.
• Settings & Preferences:
  Customize settings and preferences to configure the addon’s ticketing functionality to your specific business needs.
• Email Notifications & Templates:
  Send automated email notifications with customizable templates to keep everyone informed of ticket progress.
• Alerts & Notifications:
  Display pending support ticket alert notification badges for admins and Customer Dashboard notifications for customers.

Pricing

Support Portal for SureCart is competitively priced at just $19 per year per site. A lifetime license starts at just $59 for a single site. Before making a purchase, you can put the add-on through its paces by setting up a sandbox site.