Gleap Introduces AI-Powered Messaging & SOC 2 Certification

Lukas from Gleap has just introduced AI-powered messaging, also known as native AI drafting, to its customer support platform. This feature cuts the ‘context-switching tax’ out of your support workflow.

Native AI Drafting

Gleap has integrated a powerful suite of AI writing tools into its message composer. There is no need to switch between ChatGPT and your inbox to craft the perfect response anymore.

What’s new in the composer:

• Tone Control: Instantly adjust the tone of a draft from ‘casual’ to ‘professional’ or ’empathic’ to ensure that every agent’s writing matches your brand voice perfectly.
• Draft & Iterate: Transform rough bullet points into polished replies or summarize complex ticket histories in seconds.
• Zero Friction: Edit spelling, grammar and phrasing directly within the chat interface.

In other news, Gleap has officially reached a significant milestone in its security development by successfully completing its SOC 2 Type 2 audit, monitored by Delve, with zero exceptions. This is the gold standard for SaaS security.