Lukas from Gleap has just announced the launch of version 2.0 of their AI customer support platform. It handles most of your customers’ conversations across all channels, passes on the challenging ones to your team with full context, and improves…
Lukas from Gleap has just announced the release of the Sequences feature for their AI-native customer support platform. Put simply, it’s automated follow-ups that stop when people reply. New: Sequences With sequences, you can send a series of emails and…
Isabella from Gleap has just announced the October update for their AI-native customer support platform. Say hello to Surveys 2.0, new AI models, and rebuilt emails. New Features Let’s take a look at what’s new in Gleap: In other news,…
Kai is Gleap‘s AI copilot for support agents. Kai PM is a new feature that reads every feature request, scores it against your goals and takes care of the obvious ones. Ultimately, you decide what gets built. New: Kai PM…
Lukas from Gleap has just released Pipelines, which introduce lightweight CRM boards to the customer support platform. They have also introduced reactions and threads. New: Pipelines With Pipelines, you can easily track any process, such as deals, onboarding or renewals,…
Jewel from Fluent Support has added MCP for support tickets, multi-provider chat support and commerce workflow conditions to the WordPress customer support plugin. New Features Let’s take a look at what’s new in Fluent Support 2.3.0: In other news, the…
Lukas from Gleap has just announced the release of YouTube video analysis for the customer support platform, allowing you to train its AI aka Kai with video content. New: Video Analysis You can now import YouTube videos directly into Kai’s…
Following the release of version 2.0 two months ago, Jewel from Fluent Support has introduced agent groups, agent signatures and agent-initiated tickets to the WordPress customer support plugin. New Features Let’s take a look at what’s new in Fluent Support…
Lukas from Gleap has just announced the release of a new Telegram integration for the customer support platform. Connect a Telegram bot to Gleap to start receiving and replying to messages from your customers. New Support Channel: Telegram Telegram is…
Parvez from ThriveDesk has just announced a new feature that allows users to snooze tickets on the customer support platform. It even comes with natural language scheduling. New Snooze Option Some support tickets don’t require an immediate response — they…
