Gleap Introduces Custom Quick Actions

Lukas from Gleap has just introduced custom quick actions to its customer support platform. This allows you to create custom prompts and save them as one-click buttons in your sidebar.

Next-Generation AI Accuracy

Gleap has rolled out a significant architectural update to the core engine of Kai, resulting in next-generation accuracy. Kai is now sharper and faster than ever before, and has a better understanding of the deep context of your customer conversations.

Additionally, custom quick actions give you full control over how Kai works. This turns Gleap’s AI into a specialized agent that instantly executes your unique team workflows.

Here’s what you can build in no time:

• The “Developer Handoff” Button:
  • The Prompt: “Read this thread, extract the OS, browser version, and error steps, then format the information as a bug report ready for Jira.”
  • The Result: No more manual formatting! One click, perfect specifications.
• The “Refund & Retain” Button:
  • The Prompt: “Apologize for the delay, offer a 20% discount code [SAVE20], and explain that the issue has been resolved.'”
  • The Result: A perfectly empathetic response that is drafted instantly and follows company policy.

Gleap allows your team to automate complex and repetitive support tasks, enabling them to focus on what really matters: your customers and your product.