Qwary Launches Converse AI to Improve Customer Feedback Experience

Vishal from Qwary has just unveiled the future of customer feedback. Converse AI is a groundbreaking new product in the Customer Experience Management platform that will revolutionize the way you interact with your customers.

Converse AI

Introduction

Converse AI uses cutting-edge AI technology to facilitate natural, seamless dialogue between you and your customers. You no longer need to rely on rigid surveys and structured questionnaires.

Simply enter key details such as your company name, the specific insights you’re looking for – whether it’s to improve the customer experience, enhance product engagement or conduct market research – and the tone you want to strike. Converse AI takes it from there, guiding the conversation smoothly and asking for feedback in a natural and engaging way.

Benefits

Let’s take a quick look at the benefits:

• Improved Customer Engagement: Using a conversational approach, Converse AI breaks down traditional barriers to feedback collection by inviting and engaging your customers, resulting in higher participation rates and more comprehensive feedback.
• Multilingual Support: Converse AI reduces language barriers by offering multilingual capabilities. It allows you to interact with your customers in their native language, improving customer interactions across different geographical and cultural landscapes.
• Transform Conversations into Quantifiable Data: Converse AI translates casual comments into structured insights, simplifying the use of metrics such as NPS and CSAT. For example, if a customer responds to an NPS question with “I would definitely recommend”, Converse AI automatically converts this textual feedback into a numerical score (10).
• Automated Review Generation & Sharing: Converse AI captures feedback and intelligently generates reviews from positive responses. It then nudges satisfied customers, identified as promoters, to share these reviews on popular platforms such as Google and Facebook.

Converse AI works seamlessly with Qwary’s in-product surveys and feedback widgets, enhancing engagement directly within your product to effectively target specific customer cohorts. It also integrates seamlessly with our dashboard, case management system and all existing integrations, including Salesforce, Zendesk, Snowflake, Google Sheets and more.

Sound interesting? Qwary offers a 30-day risk-free trial.