ThriveDesk Introduces New AI Playground for Testing Chatbot Replies

Shortly after launching an AI-powered knowledge base writing feature, Parvez from ThriveDesk has introduced an all-new ThriveDesk AI experience to the customer support platform.

New Features

Let’s take a look at the latest updates to ThriveDesk AI, also known as Neo. This update introduces a unified AI interface, instant embedding and a brand new AI Playground. These features make training, testing and customizing your AI chatbot faster and easier than ever.

• Unified AI Interface:
  All AI settings are now organized within a single interface, making it easier to configure and manage your chatbot without having to switch between different pages.
• Instant Embedding:
  Training data is now embedded instantly. Simply upload a document, adjust a knowledge source or add a website page — your chatbot will learn instantly, with no delays.
• AI Playground:
  You can now test Neo’s replies before deploying them to your site. Not happy with the answer? Just hit the ‘Improve’ button and refine it right away.
• Chat With Your Files:
  You can now upload documents, PDFs, HTML files or spreadsheets and start chatting about them instantly. Neo can now read your files and respond directly.

In other news, newly added ThriveDesk documents are automatically indexed for faster availability.
Individual documents or website pages can now be disabled from training sources when needed.