Awesome Support WordPress Help Desk Plugin

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When it comes to providing support, WordPress users can offer support via emails, forums or third-party solutions for instance such as Help Scout or Zendesk. Some of these solutions, however, are quite old-fashioned while others are based on a subscription model.

With 26,000 downloads and an average rating of 4.5 out of 5 stars, Awesome Support from N2Clic Ltd is the “#1 WordPress Support Plugin”. It allows you to turn your WordPress site into a fully-fledged help desk and ticket system and thus provide support right from within your WordPress dashboard. And best of all: It’s free!

Get Your Hands on Awesome Support from $0 »

Features

Run a WordPress-based help desk & support ticket system
Plug & play: Your help desk will be up and running in no time
Seamless integration & compatible with 99% of all WordPress themes
Responsive design
Ticket submission via the frontend
Agents reply to tickets via the WordPress backend
Customizable email notifications
Private correspondence between clients & agents
File upload control in terms of time, quantity & size
Provide support for multiple products
Option to add custom fields
Option to require user agreement to terms & conditions prior to opening a ticket
Old tickets can easily be identified via tags
Developer-friendly: Clean & documented code with hooks galore
Translation-ready incl. English, French, German, Polish & Spanish

Extensions

The free Awesome Support plugin comes with features galore, but can be extended via paid yet affordable extensions. Pricing for the add-ons starts from as low as $9. Compared to web-based third-party applications, that’s next to nothing.

The following extensions are available:

Easy Digital Downloads (EDD)
WooCommerce
FAQ
Filestack (formerly Filepicker)
E-Mail Support (*)
Instant Notifications (*)
MailChimp (*)
Private Notes (*)
Envato Validation
Canned Responses (*)

(*) Extensions marked with an asterisk are included in the Startup Bundle.

Startup Bundle, Support & Updates

As mentioned before, the Awesome Support plugin can be downloaded for free. Paid add-ons come with one year of updates and support. License renewals can be purchased at 20% off the prices of new licenses.

The Awesome Support Startup Bundle allows you to get five of their top core add-ons at half price. Valued at $410 and valid for unlimited sites, this pack can be purchased for just $199. Please note that after the initial year you will have to repurchase the entire bundle again or renew license keys for single extensions in order to receive further support and updates.

Get Your Hands on Awesome Support from $0 »