Curated blog with news, events, listings, jobs and exciting stories about web design & web development.
The HelpSpace team already gave us a little sneek peak at the upcoming Tasks feature in July 2022. Good news: Tasks is now in beta! Tasks in Beta Tasks is an excellent addition to the HelpSpace support ticket system that…
Fluent Support just introduced a new automation and productivity feature to their WordPress helpdesk plugin. Say hello to the brand new automatic ticket closing module. Automatic Ticket Closing The new automatic closing feature of Fluent Support allows you to specify…
MyAlice just added a new reopen past ticket feature and improved performance as well as Instagram Feed support to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » Reopen Past Tickets You…
Groundhogg just announced a HelpScout integration for their marketing automation and CRM tool for WordPress. This allows you to make use of the new HelpScout benchmark and new contact record widget in the HelpScout Sidebar. HelpScout Integration The brand-new integration…
Over the last couple of months, HelpShelf released a number of exciting new features and help desk, content, and roadmap integrations – with many more still to come. This week, their Novocall integration is now finally available! HelpShelf – The…
Providing a professional, all-embracing customer support is quintessential for the success of online projects of any sizes. No matter if it’s an online store or a SaaS app. However, that’s where all the trouble starts – especially when you are…
When it comes to providing support, WordPress users can offer support via emails, forums or third-party solutions for instance such as Help Scout or Zendesk. Some of these solutions, however, are quite old-fashioned while others are based on a subscription…
