HelpShelf Rolls Out Announcements + Video Walkthrough

The HelpShelf team has recently launched a brand new feature called Announcements for their fantastic support tool widget. Check out the feature walkthrough below.

HelpShelf – The Swiss Army Widget For Support Tools »

Announcements

As the tin says, with announcements you can easily inform your site visitors and users about new updates, changelogs, and key pieces of information as well as offers and promotions.

It comes with the following feature highlights:

• Broadcast announcements with ease
• Display settings:
• Site visitors only, users only or both
• Automatically show new announcements: Desktop only, mobile only, desktop & mobile or neither (indicator only)
• Support of animated GIFs and image headers NEW
• Option to broadcast and stop broadcasting at a given time
• Automatic expiration after X days to prevent users from seeing old and potentially irrelevant content (Option to set a custom number of days)
• Option to scroll through all active announcements
• Up & down voting options on the frontend with basic statistics in the backend
• Full Markdown support
• Widget localization
• Automatic weekly emails summarizing announcements from the previous X days
• Dedicated help center on a custom domain COMING SOON

Announcements also support animated GIFs and image headers to ensure that they are seen by your users. In this way, you can display an explainer header to showcase a new feature for instance.

Start your 30 day free trial today and reduce support requests with ease. Note that this feature is available on Business plans only.

HelpShelf – The Swiss Army Widget For Support Tools »