HelpShelf: New Hosted FAQ, Gorgias & HelpNinja Integrations

The HelpShelf team has been busy working on some great new features – many of which were some of the highest requested so far including hosted FAQ and support for Gorgias and HelpNinja.

HelpShelf – The Swiss Army Widget For Support Tools »

New Features

• Hosted FAQ
  You can now add simple FAQ items, which are then hosted directly on HelpShelf. Perfect if you want to address common questions for your customers and don’t want to have to sync content from your knowledge base provider.
• Team Member Support
  Do you have team members? Awesome – now you can easily add your team members to collaborate with you within HelpShelf.
• Gorgias Chat Integration
  If you use or want to use the Gorgias help desk tool for Shopify, then look no further.
• Failed Searches Report
  The dashboard has now been updated to include your most frequent failed searches. Perfect to help you understand what help content you might want to add next.
• Manually Add Video & Article Content
  Finally you can manually add Article and Video URL’s for HelpShelf to sync. If you have content sitting on your site or elsewhere and they don’t currently support it via an official integration, then you can add it manually.
• HelpNinja Integration
  If you have any knowledge base content hosted on the HelpNinja platform, then you can now sync it to your HelpShelf account.

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