Curated blog with news, events, listings, jobs and exciting stories about web design & web development.
Jitta from Gist has just announced an exciting update to the knowledge base of their customer support tool, which now supports multiple languages. They have also introduced a new Articles API. Multilingual Knowledge Base With multilingual support in the Knowledge…
The BetterDocs team has just released version 3.4 of their knowledge base plugin for WordPress, introducing a new Help Scout migration, one-click sample data and more. New Features BetterDocs 3.4 brings a few new features designed to improve the way…
The Usetiful team has just announced the release of dynamic banners, custom domains for knowledge base portals, and more for its digital adoption and user onboarding platform. Dynamic Banners You probably use a variety of channels to communicate with users.…
The folks at HeroThemes have just announced nothing less than “the future of customer support and knowledge base management”. Say hello to the Heroic AI Assistant. Heroic AI Assistant Tired of repetitive questions and the endless cycle of the same…
The Usetiful team has just announced the release of the brand-new knowledge base portal for its digital adoption and user onboarding platform, available in early access. New Knowledge Base Portal With Usetiful’s new Knowledge Base Portal, your users will have…
The Usetiful team have just launched the much anticipated NPS surveys for their digital adoption and user onboarding platform. They have also announced article management, a knowledge base portal and more. NPS Surveys With Usetiful, you can now measure and…
HelpSpace is a great customer service tool that comes with team inboxes, smart widgets, multiple inbound channels and self-service sites including knowledge base, documentation, and blog. They just revealed their next big feature called Tasks which will soon be in…
MyAlice just introduced an exciting new integration with BetterDocs, the popular knowledge base plugin for WordPress, to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » New BetterDocs Integration The new integration…
Nifty just announced that their team collaboration feature now extends to email. In addition, Nifty Docs get taken to the next level with the ability to model them into a knowledge hub. Easily Manage Projects, Work & Communications » Wiki…
The HelpShelf team has been busy working on some great new features – many of which were some of the highest requested so far including hosted FAQ and support for Gorgias and HelpNinja. HelpShelf – The Swiss Army Widget For…
