ThriveDesk AI Now Available

Parvez from ThriveDesk has just announced the first set of AI-powered features for the customer support platform. These include an AI inbox, an AI chatbox, and an AI knowledge base.

ThriveDesk AI

Now let’s explore how to achieve faster response times, perfect consistency, effortless scaling and smarter workflows:

• AI Knowledge Base:
  The knowledge hub is a centralized repository for all your support content. Simply connect your doc sites, website and custom Q&As, and the AI will always have the right answer. Set it up once and they’ll keep everything synced automatically.
• AI Chatbot:
  You can now add an AI chatbot to your website by selecting an assistant, customizing its personality and adjusting the length of its answers. Select your preferred information sources (docs, webpages, Q&As) and your chatbot will be ready to provide fast, relevant support, tailored exactly to your requirements.
• AI Answers:
  You can now use the ThriveDesk AI to handle incoming tickets, with auto-generated AI replies based on information from all your sources, including doc sites, web pages and Q&As (as well as past conversations, which will be available soon!).

In other news, ThriveDesk‘s AI will take care of the hard work by automatically labelling every new message and prioritizing tickets based on context. Say goodbye to manual sorting and missed urgent requests!

A generous amount of AI credits has already been added to your account during the beta phase, enabling you to test everything risk-free.