ThriveDesk Introduces AI-Powered Knowledge Base Writing & Training with Files

Following the recent launch of the first set of AI-powered features, Parvez from ThriveDesk has made further improvements to the AI integration of the customer support platform.

New Features

ThriveDesk has released some exciting new features to help you save time and improve your workflow. Let’s take a quick look at what’s new:

• Train AI with Your Files:
  You can now upload your own files to help train the AI to work more effectively for your business. This enables the AI to provide more accurate responses to your customers. ThriveDesk supports a variety of file types, including .pdf, .doc, .docx, .xls, .xlsx, and .txt files.
• AI-Powered Writing of KB Articles:
  The new ThriveDesk AI writing tool helps you to create and enhance knowledge base articles and documentation in seconds. It can fix grammar, make text easier to read and add more content. The AI can help you to:
  • Continue Writing: Add useful content to articles that you are already working on. Simply click to receive AI-generated suggestions for what to write next.
  • Summarize: Break down long, complicated paragraphs into short, easy-to-understand sentences.
  • Add Action Items: The AI can generate useful bullet points to tell your customers exactly what to do.
  • Write Anything: Use this option to create whatever you need. Simply tell the AI what you want and it will help you create it.

In other news, ThriveDesk has added a small yet helpful new feature: The ability to minimize the reply editor when you need to view ticket or customer details. This is particularly useful if you have a small screen or need to scroll up to find important information while drafting your response.