Userback Introduces Auto-Replies to Resolve User Feedback Like a Pro

Jonathan from Userback has just released a new feature for the visual user feedback and bug reporting tool that will save you time and impress your users. Meet Resolve and Auto-Reply!

Resolve & Auto-Reply

As the name suggests, the new Auto-Reply feature automatically sends a personal reply to the user every time you resolve feedback in Userback. Seamless communication at its best!

Check out the benefits:

• Notify users immediately when their feedback is resolved.
• Send personalized messages without lifting a finger.
• Free up your time and focus on what matters.
• Include a survey in your auto-reply to collect follow-up feedback.

There are many use cases. The most obvious is probably turning bug fixes into insights. After fixing a bug, you mark it as resolved, which then triggers an auto-reply with a CSAT survey. This not only keeps your users informed, but also gives you valuable insight to improve your process and customer satisfaction.

Sound interesting? Take Userback for a spin today and start your free trial!