Fluent Support: New FluentCRM Actions, Agent Bookmarks & Ticket Merge

In version 1.5.6, Fluent Support introduced an advanced FluentCRM integration, agent bookmarks, a new ticket merge option, and much more to their helpdesk and support ticketing system for WordPress.

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New FluentCRM Actions

FluentCRM Actions
Advanced FluentCRM Integration ©Fluent Support

They introduced an advanced integration with FluentCRM. The new actions allow you to add and remove FluentCRM tags and lists from contacts.

Merge Tickets

Merge Tickets
Merge Duplicate Tickets ©Fluent Support

Due to popular demand, you can now merge multiple (duplicate) tickets from the same customer including all customer and support agent responses.

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New Mailbox Condition

FluentCRM added a mailbox checker condition in workflows. This comes in handy for users with multiple mailboxes. This way, you can run specific automations for each and every mailbox.

New Agent Bookmarks

Bookmarks
Add Bookmark

Bookmarks allow support agents to better handle and find their assigned tickets on the support dashboard. They will expand this feature soon. Stay tuned!

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