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Jewel from Fluent Support has just released a new response satisfaction survey, new permissions, and more for their customer support plugin for WordPress.
What’s new in Fluent Support? Let’s find out!
- Response Satisfaction Survey:
Because real-time feedback is critical for customer support teams to evaluate their support process, Fluent Support has introduced a new satisfaction survey for every response an agent sends to a customer.
- New Permissions & Shortcodes:
New permissions give you more control over your support team, such as the ability to add an agent with draft only permissions for replies, and later allow another agent to approve that reply. They’ve also added a new shortcode for agent information, also known as an email signature, to help your support team look professional when dealing with customers.
- New WorkFlow Actions:
Published automations in FluentCRM are now available as actions in Fluent Support WorkFlows. For example, you can run email and contact automations in FluentCRM based on filters and conditions applied in Fluent Support.
Sound interesting? Take your customer support to the next level with Fluent Support!
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