Fluent Support Rolls Out Automatic Ticket Closing

Fluent Support just introduced a new automation and productivity feature to their WordPress helpdesk plugin. Say hello to the brand new automatic ticket closing module.

Automatic Ticket Closing

The new automatic closing feature of Fluent Support allows you to specify which type of support tickets will be automatically closed based on inactivity data or tags.

To enable the feature, navigate to FluentSupport > Global Settings > Auto Close Settings.

40% Off
No Code Needed
Sample Image

Fluent Support

Get 40% off Fluent Support, the all-in-one customer support & helpdesk plugin for WordPress.
Get This Deal

You have several options to include or exclude tickets that should be closed automatically:

  • Inactive days
  • Don’t cose a ticket if a customer is still waiting for a response
  • Filter by tags
  • Close silently (without any email notification)
  • Send custom response when closing support tickets

FluentSupport will check all the requests that match all the selected criteria and automatically close the ticket. This job runs hourly.

By the way, the helpdesk plugin for WordPress just released an agent support portal for the frontend, a new split ticket feature, and more.

Freelancer

Biff Codes - The Job Board for WordPress Devs

Biff.codes is on a mission to revolutionize job boards. Post and find WordPress developer jobs for free.

Post Jobs for Free

FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.

Stefan
Stefan

Ahoi.dev is a ShabuShabu project by Stefan Glumpler & Boris Glumpler - a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

Articles: 4301

Leave a Reply

Your email address will not be published. Required fields are marked *

Share to...
Your Mastodon Instance