Gorgias Helpdesk Now Integrates With Magento 2

Gorgias originally launched as a fully-fledged support help desk exclusively for Shopify stores. Starting with Magento 2, they are now expanding to other e-commerce platforms as well. Stay tuned for WooCommerce coming soon.

All-In-One Customer Support Helpdesk For E-Commerce »

Magento 2 Helpdesk

Magento 2 Helpdesk
Support Ticket With M2 Order Details ©Gorgias

This brand new integration allows you to easily connect your Magento 2 store with your Gorgias account. You will then be able to display order related data such as customer, order, shipment and credit memo data right next to support tickets.

The roadmap looks quite promising. Soon youโ€™ll be able to use Magento 2 variables such as the last orderโ€™s tracking URL in macros. In addition, you will be able to use Magento 2 data as filter for rules, e.g. you can add conditions on the price of the last customer order.

All-In-One Customer Support Helpdesk For E-Commerce »

In other news, you can now also auto-assign tickets to separate teams and manage Instagram ads comments right in your Gorgias account.

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Stefan
Stefan

Ahoi.dev is a ShabuShabu project by Stefan Glumpler & Boris Glumpler - a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

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