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![Gorgias](https://ahoi.dev/wp-content/uploads/2020/06/gorgias-magento-shopify-helpdesk.png)
Gorgias: Proactive WhatsApp Messages, Chat Customization & Flows
Gorgias has just released proactive WhatsApp messages, chat customization, flows and more for its Shopify, BigCommerce and Magento customer service and helpdesk tool.
Proactive WhatsApp Messages
![WhatsApp Messages](https://ahoi.dev/wp-content/uploads/2023/08/gorgias-proactive-whatsapp-messages.png)
Message templates are specific message formats that companies can use to send notifications or customer care messages. You can send them outside the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent.
Flows
Flows allow you to create custom multi-step paths to answer your customers’ questions based on their preferences.
Show or Hide Chat on Certain URLs
![Show/Hide Chat](https://ahoi.dev/wp-content/uploads/2023/08/gorgias-show-hide-chat.png)
Finally, you can now control where your chat appears on your online store and website by specifying your preferred URLs!
What’s More?
![Support Performance Overview](https://ahoi.dev/wp-content/uploads/2023/08/gorgias-support-performance-overview.png)
In other news, Gorgias has introduced a new Support Performance Overview page and added the new Contact Reason, Product and Resolution ticket fields.
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