Gorgias: Proactive WhatsApp Messages, Chat Customization & Flows

Gorgias has just released proactive WhatsApp messages, chat customization, flows and more for its Shopify, BigCommerce and Magento customer service and helpdesk tool.

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Proactive WhatsApp Messages

WhatsApp Messages
Send Proactive WhatsApp Messages with Message Templates ©Gorgias

Message templates are specific message formats that companies can use to send notifications or customer care messages. You can send them outside the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent.

Flows

Flows allow you to create custom multi-step paths to answer your customers’ questions based on their preferences.

Show or Hide Chat on Certain URLs

Show/Hide Chat
Show/Hide Chat ©Gorgias

Finally, you can now control where your chat appears on your online store and website by specifying your preferred URLs!

What’s More?

Support Performance Overview
Support Performance Overview ©Gorgias

In other news, Gorgias has introduced a new Support Performance Overview page and added the new Contact Reason, Product and Resolution ticket fields.

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Stefan
Stefan

Ahoi.dev is a ShabuShabu project by Stefan Glumpler & Boris Glumpler - a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

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