Gorgias: Proactive WhatsApp Messages, Chat Customization & Flows

Gorgias has just released proactive WhatsApp messages, chat customization, flows and more for its Shopify, BigCommerce and Magento customer service and helpdesk tool.

Proactive WhatsApp Messages

WhatsApp Messages
Send Proactive WhatsApp Messages with Message Templates ©Gorgias

Message templates are specific message formats that companies can use to send notifications or customer care messages. You can send them outside the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent.


Flows allow you to create custom multi-step paths to answer your customers’ questions based on their preferences.

Show or Hide Chat on Certain URLs

Show/Hide Chat
Show/Hide Chat ©Gorgias

Finally, you can now control where your chat appears on your online store and website by specifying your preferred URLs!

What’s More?

Support Performance Overview
Support Performance Overview ©Gorgias

In other news, Gorgias has introduced a new Support Performance Overview page and added the new Contact Reason, Product and Resolution ticket fields.


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