Gorgias just announced a couple of exciting new features. The latest update brings new Shopify actions and multi-language intents to their top-notch help desk solution. All-In-One Customer Support Helpdesk For E-Commerce » New Shopify Actions & Create Order Approximately one-third…
Gorgias just announced some powerful new features for their help desk solution for Shopify. This update helps merchants streamline their returns process a lot. All-In-One Customer Support Helpdesk For E-Commerce » Returns & Exchanges Gorgias were always asked to improve…
Gorgias recently raised a “$14M series A to transform customer service into a profit center using conversational commerce”. This month, they added three new features to their help desk solution for Shopify and Magento. All-In-One Customer Support Helpdesk For E-Commerce…
Gorgias originally launched as a fully-fledged support help desk exclusively for Shopify stores. Starting with Magento 2, they are now expanding to other e-commerce platforms as well. Stay tuned for WooCommerce coming soon. All-In-One Customer Support Helpdesk For E-Commerce »…
Gorgias just announced that three of the most requested features for the #1 help desk for Shopify have been released this month including Instagram ad comments, ticket intents, and mobile app improvements. Instagram Ad Comments Many merchants are running ads…
As mentioned in May, Gorgias made some improvements for auto-responders during chat business hours. They also excitedly announced the beta of their upcoming macro suggestion feature. However, they’re still working on migrating their infrastructure to multi-regional clusters to ensure that…
The Gorgias team spent the last couple of months improving performance and adding new features to their #1 help desk tool for Shopify. This includes the long-awaited Android app, Yotpo, and SMS integrations. All-In-One Customer Support Helpdesk For Shopify Stores…
Once online shops reach a certain level of customers and sales, the demand for fast, reliable and competent customer support increases exponentially – also due to the large number of available communication channels. When it comes to help desks, there…
The HelpShelf team has been busy working on some great new features – many of which were some of the highest requested so far including hosted FAQ and support for Gorgias and HelpNinja. HelpShelf – The Swiss Army Widget For…
Providing a professional, all-embracing customer support is quintessential for the success of online projects of any sizes. No matter if it’s an online store or a SaaS app. However, that’s where all the trouble starts – especially when you are…
