Rifah from MyAlice just announced the launch of the WhatsApp Broadcast beta for their customer service helpdesk for WooCommerce and Shopify. WhatsApp Broadcast Once the beta phase is over, WhatsApp Broadcast will complete the WhatsApp business solution offered by MyAlice.…
In the last two years in particular, online trade has once again experienced a real boom – especially due to the closure of many shops due to the pandemic. With increasing customer numbers, it is extremely important for an online…
HelpSpace is a great customer service tool that comes with team inboxes, smart widgets, multiple inbound channels and self-service sites including knowledge base, documentation, and blog. They just revealed their next big feature called Tasks which will soon be in…
MyAlice just introduced an exciting new integration with BetterDocs, the popular knowledge base plugin for WordPress, to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » New BetterDocs Integration The new integration…
MyAlice just added a new reopen past ticket feature and improved performance as well as Instagram Feed support to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » Reopen Past Tickets You…
Gorgias just announced some powerful new features for their help desk solution for Shopify. This update helps merchants streamline their returns process a lot. All-In-One Customer Support Helpdesk For E-Commerce » Returns & Exchanges Gorgias were always asked to improve…
LiveAgent is an award-winning help desk, live chat, and cloud call center solution. They have just released their Multi Knowledge Base add-on, focused on design improvements and delivered updates to their LivePhone app which is still in beta. Test LiveAgent…
LiveAgent is an award-winning help desk, live chat, and cloud call center software tool. Their development and design teams worked hard to push out new updates including a new material panel theme. Material Panel Theme In the second half of…
The developers of LiveAgent recently added a brand-new feature to their multi-channel help desk and live chat tool. Say to hello to your personal Cloud Call Center. Cloud Call Center As the tin says, Call Center is a cloud-based call…
The LiveAgent team are continually updating their multi-channel help desk and live chat tool. The latest update, however, brings two very interesting features: 2-step verification and a new chat window theme. 2-Step Verification To further increase security, LiveAgent implemented a…
