MyAlice just introduced an exciting new integration with BetterDocs, the popular knowledge base plugin for WordPress, to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » New BetterDocs Integration The new integration…
MyAlice just added a new reopen past ticket feature and improved performance as well as Instagram Feed support to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » Reopen Past Tickets You…
Gorgias just announced some powerful new features for their help desk solution for Shopify. This update helps merchants streamline their returns process a lot. All-In-One Customer Support Helpdesk For E-Commerce » Returns & Exchanges Gorgias were always asked to improve…
LiveAgent is an award-winning help desk, live chat, and cloud call center solution. They have just released their Multi Knowledge Base add-on, focused on design improvements and delivered updates to their LivePhone app which is still in beta. Test LiveAgent…
LiveAgent is an award-winning help desk, live chat, and cloud call center software tool. Their development and design teams worked hard to push out new updates including a new material panel theme. Material Panel Theme In the second half of…
The developers of LiveAgent recently added a brand-new feature to their multi-channel help desk and live chat tool. Say to hello to your personal Cloud Call Center. Cloud Call Center As the tin says, Call Center is a cloud-based call…
The LiveAgent team are continually updating their multi-channel help desk and live chat tool. The latest update, however, brings two very interesting features: 2-step verification and a new chat window theme. 2-Step Verification To further increase security, LiveAgent implemented a…
LiveAgent, a popular help desk & live chat solution, has been growing rapidly for the past 6 months. A growing number of customers are switching to their SaaS cloud license. In April 2017, 34 companies have been switching seamlessly to…
Back in 2015, the developers of LiveAgent announced that hundreds of apps can be connected to their multi-channel help desk tool via Zapier including Slack. Good news, there is no need for a third party service anymore! Slack Integration LiveAgent…
For their March update, LiveAgent have introduced three small but useful features and enhancements for their helpdesk and live chat support platform. If you are tired of old sounds you can now specify your own sounds for chat ringtones, call…
