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The Fluent Support team just released version 1.5.5 introducing two of the most requested features to their helpdesk and support ticketing system for WordPress. Say hello to a WhatsApp integration (via Twilio) and outgoing webhooks.
WhatsApp Integration Via Twilio
In addition to Slack, Telegram and Discord, Fluent Support is now integrated with WhatsApp by Twilio. This way, you will be notified of all ticket types and can reply directly to your customers and prospects via WhatsApp.
You will receive WhatsApp notifications on the following ticket events:
- Ticket Created
- Ticket Closed
- Replied By Customer
- Ticket Assigned to Support Agent
Since many users want to connect different platforms with each other – without having to have coding skills – a variety of popular tools have emerged to meet this need, e.g. Zapier, Integromat, Uncanny Automator, Pabbly, Integrately, and AutomatorWP for example.
With Fluent Support Pro’s new outgoing webhook feature, you can integrate the WordPress helpdesk plugin with the no-code tools mentioned above.
On the Agent Reports page you can now filter reports by individual support agents who can also see their ticket status for today. Lastly, Fluent Support added support for attachements in email notifications.
Instant Notification About Ticket Assignments
Whether you assign tickets to support agents automatically or manually, Fluent Support now sends instant email, Slack and Telegram notifications to your agents. The same happens when a customer updates a ticket that is assigned to an agent.
In addition, Fluent Support has made ticket management more flexible. You can now move tickets from one business inbox to another. Finally, you can upload profile photos of your support staff to give them a face and personality. Did we mention that Fluent Support is now GDPR compliant?
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