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The developers of LiveAgent recently added a brand-new feature to their multi-channel help desk and live chat tool. Say to hello to your personal Cloud Call Center. Cloud Call Center As the tin says, Call Center is a cloud-based call…
The LiveAgent team are continually updating their multi-channel help desk and live chat tool. The latest update, however, brings two very interesting features: 2-step verification and a new chat window theme. 2-Step Verification To further increase security, LiveAgent implemented a…
LiveAgent, a popular help desk & live chat solution, has been growing rapidly for the past 6 months. A growing number of customers are switching to their SaaS cloud license. In April 2017, 34 companies have been switching seamlessly to…
Back in 2015, the developers of LiveAgent announced that hundreds of apps can be connected to their multi-channel help desk tool via Zapier including Slack. Good news, there is no need for a third party service anymore! Slack Integration LiveAgent…
For their March update, LiveAgent have introduced three small but useful features and enhancements for their helpdesk and live chat support platform. If you are tired of old sounds you can now specify your own sounds for chat ringtones, call…
Chat Button Animations With the recent update, LiveAgent have been enhanced with chat button animations. Choose from a huge selection of new pre-made animations for your chat buttons and increase your click-through rates (CTR). Thus you’ll be able to talk…
Despite the minor version number 4.25, Quality Unit have announced a major update for LiveAgent last week. Due to popular demand they have implemented tons of new features in their help desk and live chat solution. Check out the new…
There has been a lot going on at LiveAgent over the past two months. The multi-channel help desk & live chat solution can now be connected with more than 400 apps via Zapier. What else is new in LiveAgent? New…
LiveAgent is a multi-channel help desk solution that features a built-in live chat, ticket management, and a customer portal including a knowledge base, forum, FAQs, and feature suggestions. It is available via monthly SaaS plans or as a downloadable licence…
