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LiveAgent – How to Receive Help Desk Ticket Notifications in Slack Channels

ByStefan
Published17 October 2016
Customer Portal, Customer Support, Helpdesk, Knowledge Base, Live Chat

Back in 2015, the developers of LiveAgent announced that hundreds of apps can be connected to their multi-channel help desk tool via Zapier including Slack. Good news, there is no need for a third party service anymore!

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Slack Integration

LiveAgent has just published a new plugin for Slack which allows to natively integrate both tools in no time. Thus you will automatically receive notifications in selected Slack channels for

New ticket
Open ticket (answer from a customer)
Closed ticket

This integration is offered for free! Try LiveAgent free for 14 days and test this popular help desk and live chat solution.

Purchase LiveAgent Multi-Channel Help Desk from as low as $12 per Agent »

Biff Codes - The Job Board for WordPress Devs

Biff.codes is on a mission to revolutionize job boards. Post and find WordPress developer jobs for free.

Post Jobs for Free

FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.

Stefan

Ahoi.dev is a ShabuShabu project by Stefan Glumpler & Boris Glumpler – a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

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Accessibility Commitment for Ahoi.dev

At Ahoi.dev, we are committed to making our digital presence as accessible and inclusive as reasonably possible for all users, including individuals with disabilities. Our goal is to improve the usability of https://ahoi.dev and to support a more accessible experience for everyone, regardless of their abilities or the technologies they use.

Our Approach to Accessibility

We aim to align with the Web Content Accessibility Guidelines (WCAG), which define internationally recognized standards for digital accessibility. While full compliance cannot always be guaranteed, we strive to implement improvements where feasible and regularly review accessibility-related aspects of our website. Accessibility is an ongoing process, and we are committed to improving the experience over time as technologies, standards, and user needs evolve.

Accessibility Features

To support accessibility, https://ahoi.dev may utilize tools such as the OneTap accessibility toolbar. This interface provides users with a range of helpful features, including:

Adjustable text size and contrast settings
Highlighting of links and text for better visibility
Full keyboard navigation of the toolbar interface
Quick launch via keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

Please note the following:

The availability and effectiveness of these features depend on the website's configuration and ongoing maintenance.
While we strive to ensure accessibility, we cannot guarantee that every part of https://ahoi.dev will be fully accessible at all times. Some content may be provided by third parties or affected by technical constraints beyond our immediate control.

Feedback and Contact

We welcome your feedback. If you experience any accessibility barriers or have suggestions for improvement, please contact us. We are committed to reviewing all inquiries and aim to respond within 3–5 business days. If you require assistance accessing any part of this website, we are happy to provide support through alternative channels upon request.

Competent Supervisory Authority

The following authority is responsible for monitoring accessibility on this website: Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt PO Box 39 11 55 39135 Magdeburg Telephone: (+49) (0) 391 567 4530 Email: MLBF@ms.sachsen-anhalt.de Last updated: July 6, 2025

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Seizure Safe Profile

Clear flashes & reduces color

ADHD Friendly Mode

Focused browsing, distraction-free

Blindness Mode

Reduces distractions, improves focus

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Dims colors and stops blinking

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Slack Integration

Biff Codes - The Job Board for WordPress Devs

Stefan

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