LiveAgent Help Desk With New Built-In Cloud Call Center Features

The developers of LiveAgent recently added a brand-new feature to their multi-channel help desk and live chat tool. Say to hello to your personal Cloud Call Center.

Cloud Call Center

As the tin says, Call Center is a cloud-based call center software that is baked right into your help desk tool. It comes with state-of-the-art features such as unlimited inbound and outbound calling. Thus, your agents are able to provide a proactive support to your clients. Thanks to its cloud features, calls can be answered anywhere on any device. Either at the desk in your office or while on the go.

Features

• Cloud based call center
• Inbound & outbound calling
• Connect your VoIP provider for free or choose from 5+ SIP partners
• Unlimited internal calls
• Outbound & follow up calls
• Answer calls via browser, hardware phones, softphones, native iOS & Android mobile apps
• Customized welcome messages & interactive voice response (IVR) for different brands, departments & phone numbers
• Attended call transfers & priority or random call routing

Early Bird Pricing

Cloud Call Center is included in All-Inclusive plans for a monthly fee of $59 per agent. In addition, you get access to even more features such as advanced social channel, audit log, advanced reports and gamification.

LiveAgent is available as a SaaS cloud version or as a downloadable edition. The latter can be installed on your own server, but is not shipped with the call center feature.

Test LiveAgent Help Desk, Live Chat & Call Center Free for 14 Days »