Pier #113 - Why we chose Gleap over Crisp for SaaS Customer Support

Stefan from Ahoi.dev | The Pier #113 | August 15, 2025

Welcome to the 113th issue of The Pier. Great news for bloggers! Author Kit is a new, free plugin that allows you to manage author profiles and add a simple author box to posts. It supports multiple authors and guest authors, among other features.

🚀 Launch + LTD: Pre-orders for WowShipping are now open. Developed by WPXPO, this new, powerful WooCommerce table rate shipping plugin comes with over 30 shipping conditions, a custom shipping rule builder, shipping performance analysis and more. Unlimited LTD for first 200 customers.

📅 Now Available: EventKoi has launched a free version of its modern, promising events calendar plugin for WordPress.

Finally: OttoKit has released a highly anticipated new Google Business Profile integration for its no-code AI automation platform.

Exciting: FleekDash V2 Beta is now available! It provides a sleek, modern admin experience for WordPress, WooCommerce and Voxel-based sites.

Sneak Peek: WP Interactions announces an upcoming new Interactions Library that will make it easy to add interactive elements to your site (video).

Wow: Great news for travel bloggers and tour operators showcasing itineraries: Fancy Plugin 1.1.1 now allows you to synchronise a timeline with a map, opening the markers when the timeline item is activated. Check out this video for a demo. Fancy Plugin is included in Fancy Bricks.

Here is a selection of the latest and greatest blog posts we published this week on Ahoi.dev. You will also find some interesting industry news, the latest directory listings on The Port, job openings, and deals. Enjoy!

👋 Next-Gen Vulnerability Mitigation

RapidMitigate is Patchstack’s next-generation vulnerability mitigation solution for websites. It enables you to deploy fully programmatic rules, each of which can contain multiple complex conditions.

It has been merged with virtual patching and will be available on all Patchstack plans, as well as in its web hosting offerings.

🗞️ Bites & Pieces

WordPress

The redesigned WPManageNinja website is now powered by FluentCart and FluentAffiliate.

Greenshift 12.0 introduces a variety of new elements, including the YouTube AutoPlay, iframe, Switcher, and Social Share elements. There is also new support for dynamic placeholders in the href, title and src attributes of “a” and iframe elements.

Gravity Forms Tooltips 1.2.8 releases new Gravity Forms Repeater integration, currently in beta.

WowOptin 1.4.6 introduces new product, category and tag display rules for WooCommerce and Easy Digital Downloads (EDD).

Perfmatters 2.4.8 introduces a built-in feature that allows you to exclude Bricks layer stylesheets from your site.

Tutor LMS 3.7.2 introduces several significant updates aimed at enhancing overall security. These include XSS protection to block malicious scripts, secured SQL queries against injections, protected forms with honeypots and reCAPTCHA, and protected sessions with secure cookies.

Sydney was essentially an Elementor-based theme. However, aThemes has rebuilt all starter sites using Gutenberg blocks. They have also rebuilt the aThemes Blocks plugin from scratch, adding 11 brand new blocks that are compatible with Sydney.

Sugar Calendar 3.7 introduces a new RSVP add-on that simplifies guest management. Manage guest lists for weddings, birthdays, business conferences and other events with ease, without having to track responses across multiple platforms.

Elegant Themes releases three new modules for Divi 5, including the new Lottie and Icon List modules, as well as the highly anticipated Group Carousel module. This allows you to create any type of carousel or slider using Divi 5’s new Loop Builder, including post-based carousels.

The Creator LMS Beta is now open. Experience the upcoming new LMS plugin for WordPress for yourself, developed by WPFunnels.

The Block Accessibility Checks WordPress plugin ensures that your content meets WCAG requirements. Version 2.0 introduces a new developer API that allows block developers to build accessibility validation directly into their blocks. You might also be interested in OneTap, an easy-to-use WordPress accessibility plugin.

E-Commerce & Sales CRM

SureCart launches the first annual SureCart Summer Games, with over $20,000 worth of prizes up for grabs!

SureCart 3.12.0 introduces a new ‘Delete Affiliation’ feature to improve affiliate management.

Lightfunnels rolls out eight brand-new navigation styles (video).

Product Management

Uxcel officially launches the Product Management Learning Experience. This comes with a dedicated PM skill graph and role-specific skill courses, such as ‘AI Prompts Foundations‘, ‘Introduction to Customer Journey Mapping‘ and ‘Al Fundamentals for UX’. There is also a growing glossary of PM terms.

Job Boards

Job Boardly introduces an active jobs counter that shows the number of active jobs on your job board. In addition to annual and lifetime plans, monthly plans are now available!

Screen Recording

Screen Studio versions 3.4.4 to 3.4.6 introduce private shareable links and the option to select your webcam’s maximum resolution (720p, 1080p, or 4K). They also feature a new background audio library.

Audio & Video Editing

Descript‘s Underlord can now generate custom, original video.

Virtual Events

HeySummit adds support for enhanced header navigation with multi-level, nested menus. New features include a custom landing page redirect option for logged-in attendees, the ability to block signups with disposable email addresses, and a new option to hide stages from the main navigation. Finally, you can also share broadcasts and replays with anyone – no registration or ticket is required. In other news, the improved talk submission process allows presenters to select more than one format (live, pre-recorded, in-person or any) instead of being limited to a single choice. The new ‘Only select winners from attendees who attended’ option ensures that giveaway prizes are awarded to participants who attended the relevant talk or event.

Laravel

The Laravel Boost package improves the integration of AI with Laravel, helping you to stay focused and guiding the AI to work more effectively.

Herd now comes with an MCP server, enabling AI tools such as Claude Code, Cursor, Junie and Windsurf to work directly with your Laravel projects.

Social Media

With Replient, you can now send individual direct messages to your customers from the comment view (video).

In addition to Chrome, the Nuelink browser extension is now also available for Edge and Firefox. This means that you can now save images, write captions and schedule posts from anywhere on the web, regardless of your browser.

Giststack now lets you edit and style posts with bold, underline, italic and strikethrough, as well as adding bullet points. Also new is GPT-5 support and the option to include or not include a citation link.

Web Development

Web Auditor by rtCamp is a new web performance analysis tool that enables you to run comprehensive audits, measure performance and gain actionable insights to optimize your site.

LinkedIn Automation

HeyReach introduces new workspaces that allow agencies to manage all their clients through a single login while keeping each client’s data separate. Also new are user permissions (video).

Final Cut Pro

mBeauty joins DesignStudio. It’s the ultimate toolkit to ensure your cosmetics, makeup and wellness videos always look their best! The same applies to mStyle VCR.

Customer Support

ThriveDesk introduces three new features to improve your workflow and user experience: Bulk Label Update, Bulk Status Update and Assign Bulk Tickets.

From the Editor: Biff.codes

We’ve launched a new side project called Biff.codes, a free job board for WordPress developers and more. Find out why Biff can get paid in burgers. 🍔

🚨 Latest Posts

The following highlighted articles have been published in the last 7 days. All posts can be found on our blog.

👋 Latest Jobs

Looking for a new professional challenge? Find your new job.

🔥 Quayside Deals

A few irresistible offers that might be of interest to you, don’t you think?

⏰ Last Chance: Secure your Etch LTD before annual subscriptions replace them in September.
Exclusive: Get 50% off the Gleap Team plan for 3 years. The support OS comes with features such as bug reporting, engagement, onboarding and a help center.
Promo: Save 30% on Sendr, the personlized outreach platform, for 3 mo.
Exclusive: Get 20% off Replient for 3 month(s) with code Glumpler20.
Summer Sale: Save 20% on Kitchen.co lifetime plans, the client portal platform for agencies.
Summer Sale: Save 40% on all Trafft plans (Ends August 31).
LTD: Get Modern Cart for WooCommerce for $129 by CartFlows.
Last Chance: Get a Blockstudio LTD before it is retired on September 1.
New: Save 10% on all Greyd plans with code ref_10_SG563924.
Special Offer: Save $354 with the AffiliateWP + RewardsWP bundle.
First Year: Save 30% on Content Control for WordPress.
Early Adopter: Save 30% on SnipVault LTD. Only 120 licenses available.
Exclusive: Save 15% on PassiveWP with code AHOIDEV.
Save $200: Get Breakdance Pro for just $199.99 per year.
Extended LTD: Don’t miss out on the Bit Flows lifetime deals.
Exciting: Save BIG on the SleekWP All Access Pass LTD, which includes SleekPixel, SleekAI, SleekMotion, SleekView and all future plugins.
Recurring: Save 10% on Publer, the social media management platform.
It’s Back! Get the FlowMattic LTD. Split payment options available.

That’s all for this week. We hope you enjoyed the 113th issue of The Pier. Until next week! Please tell your friends about The Pier if you like it.

Curated and published with lots of ♥ by Ahoi.dev!
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