Curated blog with news, events, listings, jobs and exciting stories about web design & web development.
Jitta from Gist has just announced the arrival of a revamped forms builder for its customer support tool, which also includes live chat, marketing automation and a helpdesk. Forms Builder The new easy-to-use visual Forms Builder allows you to quickly…
The Gist team has just announced full support for custom event properties in its customer support tool, which features a live chat, marketing automation and much more. They have also updated AI Assist for Inbox with new and smarter writing…
Jitta from Gist has just unveiled Emma, a new cutting-edge AI bot powered by OpenAI, as an add-on to their customer support tool. Emma – The New AI Bot With Emma, you can resolve more than 50% of your support…
The Gist team has recently upgraded the support bots of their customer support tool. Launched earlier this year, these bots now include bot intros, follow-up actions and more. Bot Intros You can now let your customers know more clearly that…
The developers of JivoChat have just announced that the live chat and 360° customer support platform is now directly integrated with WhatsApp. Direct WhatsApp Integration The new integration allows you to integrate JivoChat directly with WhatsApp, eliminating the need for…
Gist has just added a new option to its customer support tool that allows you to collect email addresses from leads before they can enter a chat with your support agents. Lead Capture Before Chat Previously, the email request came…
With live web chats and web push notifications, GetResponse just announced two great new additions to their email marketing and marketing automation tool. They allow you to directly connect with your audience fast and engage and eventually convert them into…
LiveAgent is an award-winning help desk, live chat, and cloud call center software tool. Their development and design teams worked hard to push out new updates including a new material panel theme. Material Panel Theme In the second half of…
The LiveAgent team are continually updating their multi-channel help desk and live chat tool. The latest update, however, brings two very interesting features: 2-step verification and a new chat window theme. 2-Step Verification To further increase security, LiveAgent implemented a…
LiveAgent, a popular help desk & live chat solution, has been growing rapidly for the past 6 months. A growing number of customers are switching to their SaaS cloud license. In April 2017, 34 companies have been switching seamlessly to…
