Gist Introduces Emma – A New AI Bot for Better Customer Support

Jitta from Gist has just unveiled Emma, a new cutting-edge AI bot powered by OpenAI, as an add-on to their customer support tool.

Emma – The New AI Bot

Support Bot
Support Bot ©Gist

With Emma, you can resolve more than 50% of your support cases faster using the help content you already have. This frees up your support team to provide a more personalized service.

Check out the benefits of using an AI bot:

  • Built-in safeguards ensure that Emma only answers questions based on your support content.
  • Monitor all responses from Emma right from your Gist inbox.
  • Create custom answers to your most important questions for Emma to prioritize.
  • Emma triages complex issues and escalates them to human support so that customers get the best possible experience.
  • Emma works seamlessly with your own help content, e.g. from Gist articles, Zendesk help center, or any public URL – right out of the box.
  • Emma automatically detects a customer’s language and can resolve issues in all 43 languages supported by Gist.

While competing chatbots charge for deflections, responses and even API calls, Emma charges a flat fee of just $49 per month.

Sound interesting? Get Gist, the “all-in-one email marketing automation, live chat and helpdesk” platform.


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