Tag help desk

Gorgias

Gorgias: New Shopify Actions & Multi-Language Intents

Gorgias just announced a couple of exciting new features. The latest update brings new Shopify actions and multi-language intents to their top-notch help desk solution. All-In-One Customer Support Helpdesk For E-Commerce » New Shopify Actions & Create Order Approximately one-third…

Gorgias

Gorgias Helpdesk Now Integrates With Magento 2

Gorgias originally launched as a fully-fledged support help desk exclusively for Shopify stores. Starting with Magento 2, they are now expanding to other e-commerce platforms as well. Stay tuned for WooCommerce coming soon. All-In-One Customer Support Helpdesk For E-Commerce »…

Gorgias

Gorgias: New Chat Business Hours & Macro Suggestion Beta

As mentioned in May, Gorgias made some improvements for auto-responders during chat business hours. They also excitedly announced the beta of their upcoming macro suggestion feature. However, they’re still working on migrating their infrastructure to multi-regional clusters to ensure that…

HelpShelf Now Supports Novocall Callback Tool

Over the last couple of months, HelpShelf released a number of exciting new features and help desk, content, and roadmap integrations – with many more still to come. This week, their Novocall integration is now finally available! HelpShelf – The…

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