Userback Introduces Kanban-Style Board View & Inbox

Userback has just introduced a revamped visual client feedback and bug tracking tool with a fresh new user interface. A number of exciting new features have also been implemented, including a Kanban-style board.

Collect Customer Feedback With Screenshots, Video Recordings & Comments »

New Navigation Menu

The Userback team has moved the main navigation menu from the top to the left. This makes it easier to switch between projects. An option to upload a project logo via the project settings has also been added to help you better see the project you are working on.

In the main menu, you will also find the settings for easy access to widgets and integrations. The account settings can be accessed via your profile image. There, you will also find the people page to add and invite team members to projects.

In addition, the Notifications page has been moved to make it much easier to manage them. Previously, notifications had to be set for each individual project. To save valuable time, especially with many projects, notifications for all projects can now be managed in one single place.

Kanban-Stye Board View

One of the most requested features was the ability to manage feedback in a Kanban-style board. The brand-new Board View allows you to:

• Group feedback by columns in a Status Board, Priority Board, or Assignee Board
• Quickly sort by date (created & last updated)
• Easily update feedback via drag & drop across columns
• Option to collapse columns to minimize distractions
• Hide resolved feedback from the board with just a single click

Inbox View

We use Userback when working with our clients. And they love it, especially because we don’t have to send emails back and forth, but have the whole conversation in one place. With the new inbox view, it gets even better!

As the name suggests, it looks like an inbox and allows you to focus and keep track on new comments and to reply to feedback reporters faster.

Widget Status

Previously, if you wanted to hide the widget from the website for a short time, the code had to be removed. Now you can simply do this in the widget settings using a toggle switch.

Feedback Viewer Updates

Console logs are very useful for developers to replicate issues and fix bugs as quickly as possible. These are now also captured when you receive video feedback.

Finally, custom data has been given its own section in the feedback viewer. This can be used to give additional context to your users’ feedback.

Collect Customer Feedback With Screenshots, Video Recordings & Comments »