How To Get Your Support Team Ready For BFCM

Do you run a Shopify, Magento or BigCommerce online shop? Do you expect a rush of customers during the Black Friday and Cyber Monday weekend? Does your support not use a helpdesk yet and therefore needs too much precious time for each individual customer request? If you answered yes to all these questions, you should take a closer look at Gorgias.

All-In-One Customer Support Helpdesk For E-Commerce »

Helpdesk For Online Stores

Gorgias can help you with BFCM customer support, and beyond. This year, they have launched several new features to increase conversion, self-service, and retention:

  • Insert Shopify Product Links Into Ticket Messages
    Your support team members can quickly search for products in Gorgias and send customers the link to add them to their shopping cart. This makes product recommendations and upselling much easier!
  • Reply To Yotpo Reviews From Gorgias
    Every time you receive a product review, you can respond publicly or privately to Yotpo reviews from Gorgias. So you’ll never miss an opportunity to win back unsatisfied customers or connect with your biggest fans.
  • Help Center With FAQ
    Gorgias allows you to set up a Help Center with FAQs. That way, customers can help themselves and your support team can spend more time converting leads via live chat, social media, SMS, and more.

If you act now, you can still prepare your support team for BCFM. Integrating all support channels into Gorgias takes less than an hour, and onboarding usually takes 1 to 2 weeks. So it’s not too late for successful customer support during the busiest holiday season of the year.

All-In-One Customer Support Helpdesk For E-Commerce »

PS: Speaking of Black Friday and Cyber Monday deals, we’ve put together a list of curated offers with massive discounts.


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Stefan is a ShabuShabu project by Stefan Glumpler & Boris Glumpler - a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

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