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Rifah from MyAlice just announced the launch of the WhatsApp Broadcast beta for their customer service helpdesk for WooCommerce and Shopify.
Update: Since the end of October, WhatsApp Broadcast is live!
Once the beta phase is over, WhatsApp Broadcast will complete the WhatsApp business solution offered by MyAlice. Not only can you automate your conversations on WhatsApp, but you can also benefit from a shared inbox for your team, manage your ecommerce and send personalized messages. Using their automation tools, you’ll also be able to recover abandoned carts.
Check out the benefits:
- Directly track sales, ROI and success rate with the analytics dashboard.
- Use MyAlice message templates or design your own ones.
- Easily manage and navigate between different campaigns.
This will be an absolute game-changer as the open rate on WhatsApp is 90% higher than on emails, especially when sending personalized messages. The same applies to the Click-Through Rate (CTR) which is also much higher.
Speaking of, you can now easily connect your WhatsApp Business account to MyAlice via plug and play. This means you no longer have to go through a complicated process with your WhatsApp Business Solution Provider (BSP).
The MyAlice team is currently also working on a live chat feature and a new inbox. You will soon also be able to enjoy a unique WhatsApp Commerce feature, an enterprise product that allows you to create catalogues with product details retrieved from your own website and other online business platforms, and process orders via WhatsApp.
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FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.