Gorgias just announced a couple of exciting new features. The latest update brings new Shopify actions and multi-language intents to their top-notch help desk solution. All-In-One Customer Support Helpdesk For E-Commerce » New Shopify Actions & Create Order Approximately one-third…
Gorgias recently raised a “$14M series A to transform customer service into a profit center using conversational commerce”. This month, they added three new features to their help desk solution for Shopify and Magento. All-In-One Customer Support Helpdesk For E-Commerce…
Gorgias originally launched as a fully-fledged support help desk exclusively for Shopify stores. Starting with Magento 2, they are now expanding to other e-commerce platforms as well. Stay tuned for WooCommerce coming soon. All-In-One Customer Support Helpdesk For E-Commerce »…
Gorgias just announced that three of the most requested features for the #1 help desk for Shopify have been released this month including Instagram ad comments, ticket intents, and mobile app improvements. Instagram Ad Comments Many merchants are running ads…
As mentioned in May, Gorgias made some improvements for auto-responders during chat business hours. They also excitedly announced the beta of their upcoming macro suggestion feature. However, they’re still working on migrating their infrastructure to multi-regional clusters to ensure that…
HeySummit just announced that they are now also supporting custom chat widget scripts. Also, they revealed their exciting plans for making their online summit platform multilingual. Custom Chat Widget Scripts Up to now, if you wanted to add a chat…
The Gorgias team spent the last couple of months improving performance and adding new features to their #1 help desk tool for Shopify. This includes the long-awaited Android app, Yotpo, and SMS integrations. All-In-One Customer Support Helpdesk For Shopify Stores…
Once online shops reach a certain level of customers and sales, the demand for fast, reliable and competent customer support increases exponentially – also due to the large number of available communication channels. When it comes to help desks, there…
Over the last couple of months, HelpShelf released a number of exciting new features and help desk, content, and roadmap integrations – with many more still to come. This week, their Novocall integration is now finally available! HelpShelf – The…
LiveAgent is an award-winning help desk, live chat, and cloud call center software tool. Their development and design teams worked hard to push out new updates including a new material panel theme. Material Panel Theme In the second half of…
