Providing a professional, all-embracing customer support is quintessential for the success of online projects of any sizes. No matter if it’s an online store or a SaaS app. However, that’s where all the trouble starts – especially when you are…
The developers of LiveAgent recently added a brand-new feature to their multi-channel help desk and live chat tool. Say to hello to your personal Cloud Call Center. Cloud Call Center As the tin says, Call Center is a cloud-based call…
In December 2015, the Amasty team has been really busy with releasing three brand-new Magento extensions which allow you to improve your shop workflow, generate additional revenue and to simplify customer support. Extra Fee Magento Extension The Extra Fee extension…
Did you find all your presents under the Christmas tree? Probably you have missed a nice one: Amasty have jumped on the train and announced the launch of their loyalty program. It allows you to get discounts of up to…
Last week, the Templates Master team has released an update to their Helpmate Magento extension. For version 1.6.1 they have added loads of new features that help you to further improve customer support such as a global search on tickets…
