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The Userback team just kicked off the new year with a bang by launching their new and improved visual feedback tool. With the latest update, it’s easier than ever for your clients to provide feedback. They also released a new Zendesk integration and automatic screenshots!
Feedback Tool With A New Look
Check out the new features:
- Feedback Selection
New look & feel with an improved logo area and new View existing feedback
- Feedback Form
You can now add multiple screenshots and attachments as well as short and long answer fields. This allows your clients to submit additional feedback.
- Existing Feedback
Thanks to bigger thumbnails and a better UI you can now view existing feedback even easier. They also added new filters and a search tool to find existing feedback.
The annotation tool comes with a more user-friendly colour picker. You can now also pin text comments inside boxed areas. Finally, Userback improved the video feedback tool for a more intuitive recording experience.
The new Zendesk integration makes customer support much easier as your support team can quickly understand issues as they arise and resolve them faster.
Simply connect Userback to Zendesk and automatically send visual customer feedback along with video recordings and annotated screenshots as new tickets to the help desk tool.
With Userback you are now able to collect automatic screenshots. Then, every time a customer provides general feedback, Userback automatically takes a screenshot and saves it with their comments. This allows you to save time and improve the overall quality of your customer feedback.
Special Offer: Take it for a spin today via a 14-day free trial. If you like it you will get the first month for just $1!
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FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.