HelpShelf: Custom Facebook Messenger Language Codes

The HelpShelf team has just added various new features to their support tool widget including custom Facebook Messenger language codes, JavaScript triggers, and new translations.

New Features

Widget Loading Time Optimizations
They made some tweaks and optimizations to the way the HelpShelf widget is handled within your browser. When run independently, they’re now achieving a PageSpeed score of 94% and a YSlow score of 98%.
Trigger HelpShelf Via JavaScript
As it says on the tin, you can now finally trigger HelpShelf via JavaScript.
Danish & Slovenian Translations
They’ve just released support for Slovenian and Danish within the support tool widget.
Custom Facebook Messenger Language Codes
When using their Facebook Messenger integration, it will be displayed in US English by default. However, you can now override this by setting your own language code.
New Content Integrations
HelpShelf is now supporting Freshdesk and Crisp.
New Chat Integration
HelpShelf now supports tawk.to.

With the latest updates, you can now disable HelpShelf on specific pages. Simply add the page URL, head over to Page Settings and enable the checkbox called Hide HelpShelf widget?. In addition you can even set a delay to the loading of the HelpShelf widget on a specific page and set custom content descriptions.

Don’t forget to check out HelpShelf’s Announcements feature, which has now available for Business plans. Start your 30-day free trial today!

HelpShelf – The Swiss Army Widget For Support Tools »

PS: You can now add more than just one contact option to your HelpShelf widget. That’s perfect if you want to offer email, as well as chat support to your site visitors. Since October 2020, HelpShelf also comes with full support for single page apps (SPA).

You can now also restrict your various contact options to days and times. For example, you can make your chat provider available on weekdays during office hours and after that you can only be reached by e-mail.