Gorgias has just released proactive WhatsApp messages, chat customization, flows and more for its Shopify, BigCommerce and Magento customer service and helpdesk tool. Proactive WhatsApp Messages Message templates are specific message formats that companies can use to send notifications or…
In July, Metorik has just added three new reports, a new “Grouped by Report – Click to Segment” feature, support for Gorgias and more to its ecommerce co-pilot for WooCommerce and Shopify. Three New Reports Metorik has added the Average…
Gorgias has just released ticket fields for its Shopify, BigCommerce and Magento customer service and helpdesk tool, currently in beta. They have also added new Automation settings, a better search, and more. Ticket Fields Gorgias’ new Ticket Fields can help…
Gorgias has just announced that the much anticipated WhatsApp integration is now officially live for its Shopify, BigCommerce and Magento customer service and helpdesk tool. WhatsApp Integration WhatsApp can be a great way to extend your customer support when paired…
In the last two years in particular, online trade has once again experienced a real boom – especially due to the closure of many shops due to the pandemic. With increasing customer numbers, it is extremely important for an online…
Do you run a Shopify, Magento or BigCommerce online shop? Do you expect a rush of customers during the Black Friday and Cyber Monday weekend? Does your support not use a helpdesk yet and therefore needs too much precious time…
Gorgias just announced a native phone integration for their Shopify, BigCommerce and Magento help desk tool which is scheduled to be released in early May. All-In-One Customer Support Helpdesk For E-Commerce » Native Phone Integration With the upcoming native phone…
Last month the Gorgias team released some really exciting new features and improvements for their Shopify, BigCommerce and Magento help desk tool. The latest update brings a self-service chat portal, Instagram mentions, and editable reply threads. All-In-One Customer Support Helpdesk…
Gorgias just announced various new improvements for their Shopify and Magento help desk tool. The latest update brings view sharing, internal ticket notes, and new API docs. All-In-One Customer Support Helpdesk For E-Commerce » View Sharing Previously, each view was…
Gorgias just launched a bunch of new improvements for their help desk tool. The latest update brings a new infobar design, a new macros page, and a new option to hide Facebook comments via rules. All-In-One Customer Support Helpdesk For…
