Curated blog with news, events, listings, jobs and exciting stories about web design & web development.
New Wix Integration
Once installed, you will see a Wix widget that displays a customer’s purchase history and order details. Your support agents can even fulfil orders directly from the helpdesk. They can also search for specific orders and view purchased products and services.
ThriveDesk has also introduced a new priority system that allows you to prioritize conversations manually or through workflow automation, hence the name. Support agents can finally categorize incoming tickets based on their urgency and importance.
This feature is also integrated with workflow automation. This means that specific criteria and rules can be defined to automatically assign priority levels to incoming tickets, e.g. urgent enquiries from VIP customers or tickets containing the word “refund” in the subject or body can be assigned a high priority level.
Sound interesting? Start your free ThriveDesk trial today!
PS: Shortly after that, they released an update that allows you to @mention your team members and resolve customer issues faster.
The Fair Freelancer Marketplace
Freelancers, would you like to win 1 of 5 free business profiles for life? Sign up to enter the competition.
Ahoi.pro, the new fair freelance marketplace is about to launch! Sign up to be among the first to be notified!
FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.