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The Usetiful team have just launched the much anticipated NPS surveys for their digital adoption and user onboarding platform. They have also announced article management, a knowledge base portal and more.
With Usetiful, you can now measure and evaluate your customer satisfaction with the new NPS surveys. The Net Promoter Score systematically measures your customer loyalty and satisfaction. Simply activate the NPS survey as part of your product tour flow and find out more about your users!
Knowledge Base & Articles Management
You can now create rich media support articles and publish them to the Assistant, currently in beta. Enable quick customer self-service to reduce support tickets and improve customer satisfaction. They also announced that the new Knowledge Base Portal is in the works. Soon you will be able to create, publish and store all your support content and articles in one place.
In other news, the ability to share themes across Spaces is coming soon. They can then be duplicated and shared between Spaces (either all or a single Space) to ensure your branding style is consistent across different products.
In product tours, you can now customize the look and feel of a specific step by adding CSS classes in the Style Adjustment. Finally, you can easily change the colour of the buttons by switching from primary to secondary and vice versa. You can also drag and drop buttons to adjust the order in which they appear.
In addition, Usetiful has been awarded by G2 as a High Performer in the Customer Self-Service category for Europe and Asia Pacific.
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