Gist Improves Email Personalization, Article Organization & Search

Following the recent launch of its new Shopify integration, Jitta from Gist has announced another (albeit smaller) update to its customer support tool, which also includes live chat, marketing automation and a helpdesk. Say hello to improved email personalization, article organization and article search.

Enhanced Email Personalization

Gist now allows you to send emails, chats or posts with a From name and email address that appear as if they’ve come directly from a specific owner. For example, you can now personalize onboarding or engagement emails, chats and posts to look like they were sent by the account manager, onboarding team or other team members assigned to the contact.

This allows you to add a personal touch to your communications and make them feel more personal when they come from an individual rather than a generic sender. Personalized emails also increase trust and engagement and make your customers feel valued.

Improved Article Organization

Gist’s collections page now allows you to create up to three levels of collections, so you can organise your content the way you want. They have also introduced a new intuitive tree folder view that lets you organise your collections and articles with a new layout that clearly illustrates the relationships between collections and articles. Finally, you can drag and drop to move items between collections and rearrange them.

Article Search Overhaul

Gist has also revamped its article search app. Seamlessly integrated into Messenger, it allows your customers to easily search and browse articles, resulting in a superior self-service support and help center experience.

The stories app can be moved to the top of your Messenger and has a redesigned layout for easier navigation. Articles can now be viewed in an expanded window directly within Messenger for a convenient and distraction-free reading experience.

Improved Roles & Permissions

In other news, Gist now gives you more control and customization over your team’s access to features and products within the customer support platform, such as outbound messages, including product tours, surveys, and chatbots, as well as inbox apps.

Finally, you can fine-tune Emma‘s intro message, frequency and tone. You can also manage the content that the AI assistant can access and use.