Userback Rolls Out Manual Client Feedback & Default Assignees

After the Userback team released a major update with the Feedback Portal in March, they are now rolling out three smaller ones to their client feedback tool. Welcome, default feedback assignees, manual feedback and a new broken integrations alert.

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Default Assignees

Default Assignees
Default Assignees ©Userback

You can now set the default team member for each feedback type. After new feedback is received, it is automatically assigned to these team members for review and triage.

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Manual Feedback

Manual Feedback
Manual Feedback ©Userback

Userback has also introduced a new button that allows you to manually add feedback that you have received by phone, email or in person.

You will find it in the top right corner when viewing your feedback list on all views. There you can add the description, information about the requester, session info, feedback source and more.

Disconnected Integrations

Disconnected Integrations
Disconnected Integrations ©Userback

If an integration is disconnected (e.g. Jira), a warning message now appears next to the integration in question. It is displayed in the list of integrations on the Dashboard Overview page or on the Integration tab in a project.

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