The HelpSpace team already gave us a little sneek peak at the upcoming Tasks feature in July 2022. Good news: Tasks is now in beta! Tasks in Beta Tasks is an excellent addition to the HelpSpace support ticket system that…
As announced two months ago, MyAlice has just introduced a revamped live chat feature to their customer service helpdesk for WooCommerce and Shopify. New LiveChat Thanks to the new update, businesses can now do much more than before in terms…
Rifah from MyAlice just announced the launch of the WhatsApp Broadcast beta for their customer service helpdesk for WooCommerce and Shopify. Update: Since the end of October, WhatsApp Broadcast is live! WhatsApp Broadcast Once the beta phase is over, WhatsApp…
In the last two years in particular, online trade has once again experienced a real boom – especially due to the closure of many shops due to the pandemic. With increasing customer numbers, it is extremely important for an online…
HelpSpace is a great customer service tool that comes with team inboxes, smart widgets, multiple inbound channels and self-service sites including knowledge base, documentation, and blog. They just revealed their next big feature called Tasks which will soon be in…
MyAlice just introduced an exciting new integration with BetterDocs, the popular knowledge base plugin for WordPress, to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » New BetterDocs Integration The new integration…
MyAlice just added a new reopen past ticket feature and improved performance as well as Instagram Feed support to their customer service helpdesk for WooCommerce and Shopify. Customer Support For Ecommerce In One Single Inbox » Reopen Past Tickets You…
Gorgias just announced some powerful new features for their help desk solution for Shopify. This update helps merchants streamline their returns process a lot. All-In-One Customer Support Helpdesk For E-Commerce » Returns & Exchanges Gorgias were always asked to improve…
LiveAgent is an award-winning help desk, live chat, and cloud call center solution. They have just released their Multi Knowledge Base add-on, focused on design improvements and delivered updates to their LivePhone app which is still in beta. Test LiveAgent…
LiveAgent is an award-winning help desk, live chat, and cloud call center software tool. Their development and design teams worked hard to push out new updates including a new material panel theme. Material Panel Theme In the second half of…
